Tribe Design, LLC Warranty
Tribe stands behind the quality and craftsmanship of our products. Our made to order furniture lines are covered under Warranty for 5 years. Our Octagon form rose-chillers are covered under Warranty for 5 years. Any custom furniture commissions are covered under warranty for 2 years. Our Fjorten butcher blocks and any other seasonal table top items are covered under Warranty for 1 year
If you have a non-warranty issue including repair and replacement, please us via email.
All finishes and other parts, components, and other furniture products including but not limited to tables, chairs, beds, dressers, desks, cabinets, entertainment centers, lamps, electrical components, benches, consoles, mirrors, and any other furniture manufactured by Tribe Design LLC (“Tribe”) are covered under this Limited Warranty.
This warranty is provided to the original Buyer, and extends from the date of purchase (more specifically date of final payment) on all manufacturing defects. Tribe will determine the appropriate repair process and pay reasonable and customary labor rates to repair or replace the defective parts and shipping costs from Buyer to Tribe, or a repair center designated by the Customer Service Department of Tribe, at no charge to the original Buyer for the number of years indicated below. The original Buyer will be responsible for labor, packing, and all shipping and transportation costs beyond the number of years noted below from the date of purchase.
Tribe’s made to order furniture lines are covered under Warranty for 5 years.
Tribe’s Octagon form rose-chillers are covered under Warranty for 5 years.
Any custom furniture commissions are covered under warranty for 2 years.
Tribe’s Fjorten butcher blocks and any other seasonal table top items are covered under Warranty for 1 year.
SIZE AND DIMENSION VARIABILITY The sizes and dimensions of the final approved sample may vary slightly from the actual sizes and dimensions of the goods when delivered. This is due to the expansion and contraction of wood products, the inherent nature of reclaimed materials, and the handmade nature of our products. The dimensions of the goods provided by Tribe are the outer most edges of the goods. The Buyer assumes all risk regarding determination of the good’s correct size and fit. In no event shall a mistake in size or fit of the goods, due to Buyer error, result in invalidation of any order or require any refund to the Buyer.
APPEARANCE VARIABILITY Buyer acknowledges that the appearance of the wood used to build a particular product may vary slightly from the wood used in any sample models. This is due to natural characteristics of the wood and the craftsmanship used to create each individual piece. Therefore, no representation, warranty and/or guarantee is made with respect to the exact color of the wood, the exact appearance of the wood and the exact finishes to the goods. The Buyer also acknowledges that wood may contain mineral deposits, pits, gum streaks, small pin holes, knots, color differences, unusual grain patterns, darker heart wood, lighter sap wood, etc. The frequency of such features will depend upon the grade and species of wood specified and will vary in all handmade and machined pieces. No two items are exact duplicates, and therefore Tribe makes no representation or guarantee that Tribe's goods will appear exactly as any another.
DISCLAIMER Tribe does not warrant: • Natural variations in wood grain or figure or the presence of character marks • Cracks and checks found naturally in wood and slabs • Changes in surface finishes, including colorfastness, due to aging or exposure to light • Marks, scars, or wrinkles occurring naturally in leather • Veins, marks, voids, fissures, or cracks found naturally in stone • Failure resulting from normal wear and tear • Pilling of textiles • The matching of colors, grains, or textures of natural materials • The colorfastness or the matching of colors of textiles, including an exact match to cuttings, samples, or to swatch cards • Damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight •
Damage or marking of materials caused by sharp objects • Products manufactured by third parties but sold by Tribe • Soiling, stains, or dye transfer from clothing including denim • Foreign objects abrading fabric over time • Products that are exposed to extreme environmental conditions or that have been subject to improper storage Tribe checks Customer’s Own Material (COM/COL) and other customer-supplied items for manufacturing quality only and does not provide any warranty with regard to these materials. No other express warranty has been made or will be made on behalf of Tribe with respect to the furniture and its parts, or the operation, repair, or replacement of the furniture and its parts. Furthermore, no representative of Tribe or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. Some retailers offer extended or additional warranties, including but not limited to extended or additional fabric warranties, either from the retailer or through a third-party. Tribe shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.
In no event shall Tribe’s responsibility exceed the purchase price of the product or its replacement. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Applies in US only: Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in the preceding paragraphs may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.
Applies outside US: Except as stated above, Tribe will not be liable for any loss or damage (including costs) however caused, whether direct or consequential, incurred or suffered by the purchaser or any third party in respect of the products but nothing contained herein will or will be considered to exclude or restrict any liability on Tribe’s part for death or personal injury resulting from negligence. REMEDY AND CLAIM PROCEDURE Any item repaired or replaced under this Limited Warranty will be covered by this Limited Warranty for the remainder of the original warranty period only. CLAIM PROCEDURE If a problem should arise which you feel is covered by our Limited Warranty, contact Tribe by phone or email as indicated below.
The original invoice number is necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements.
TRIBE DESIGN LLC
3224b 23rd St.
San Francisco, Ca 94110